Privacy Policy for techeyeglasses.com
Effective Date: 19th September 2024
At TechEyeglasses.com, a brand owned and operated by Abhinav (“we”, “our”, or “us”), your privacy is a priority. This Privacy Policy outlines how we collect, use, store, and share your personal data when you visit our website, interact with our services, or make a purchase. It also explains your rights under the General Data Protection Regulation (GDPR), and how you can exercise them.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Data Controller and Contact Information
The data controller responsible for your personal data is:
Abhinav
Address: Kangra, Himachal Pradesh – 176001
Email: [email protected]
For any questions or concerns regarding this Privacy Policy or how your personal data is handled, please contact us at the above address or email.
2. Data We Collect
We may collect the following categories of personal data from you:
- Personal Identification Information: Name, email address, shipping address, phone number, billing information.
- Account Information: Username, password (if you create an account on our website).
- Purchase Information: Payment details, order history, product preferences.
- Technical Data: IP address, browser type, operating system, and other data automatically collected through cookies and similar tracking technologies (see Section 8 for cookie use).
- Communications Data: Any feedback, questions, or support requests you send to us via email or through forms on the website.
3. How We Collect Your Data
We collect data in the following ways:
- Direct Interactions: When you fill out forms on our website, make a purchase, or contact us directly.
- Automated Technologies: As you interact with our website, certain technical data about your browsing habits and device is automatically collected via cookies, server logs, and other tracking technologies.
- Third Parties: We may receive personal data about you from third parties such as payment processors or social media platforms, where applicable.
4. How We Use Your Data
We use your data for the following purposes:
- To Process Orders: We use your personal data to fulfill your purchase, deliver products, and manage payments.
- Customer Support: To respond to your inquiries, troubleshoot issues, and provide customer care.
- Marketing and Promotions: With your consent, we may send you promotional emails, offers, and news about our products.
- Website Optimization: We analyze user data to improve the performance, content, and usability of our website.
- Compliance with Legal Obligations: To comply with legal, regulatory, or tax obligations.
5. Legal Basis for Processing Your Data
Under GDPR, we rely on the following lawful bases to process your personal data:
- Performance of a Contract: When processing is necessary for the performance of a contract with you (e.g., to process your order and deliver products).
- Legitimate Interest: Where processing is necessary for our legitimate interests (e.g., improving our website, marketing communications), provided that these interests are not overridden by your rights and freedoms.
- Consent: When you provide your explicit consent to receive marketing communications or allow us to use cookies (where required by law).
- Legal Compliance: When we are required to process your data to comply with legal obligations.
6. Data Sharing and Disclosure
We only share your personal data with third parties when necessary and in accordance with this policy:
- Service Providers: We may share your data with trusted third-party providers to assist with payment processing, shipping, website hosting, analytics, and marketing. These providers are contractually obligated to handle your data securely.
- Legal Requirements: We may disclose your data if required by law or if we believe such action is necessary to comply with a legal obligation, protect the rights or safety of our company, customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a third party as part of that transaction.
We will not sell, rent, or trade your personal data to any third parties for marketing purposes without your consent.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Customer Account Information: Retained as long as your account is active or as needed to provide services to you.
- Order Information: Retained for a minimum of 7 years to comply with tax and legal obligations.
- Marketing Data: Retained until you withdraw consent for receiving marketing communications.
Once your data is no longer needed for the above purposes, it will be securely deleted or anonymized.
8. Use of Cookies and Tracking Technologies
Our website uses cookies to improve user experience, analyze website traffic, and provide personalized content. Cookies are small text files stored on your device that allow us to recognize your browser and capture certain information.
We use the following types of cookies:
- Essential Cookies: Necessary for the website to function properly (e.g., shopping cart functionality).
- Performance Cookies: Collect anonymous data about how visitors use our website to improve performance.
- Targeting Cookies: Used for marketing purposes to deliver relevant advertisements to you.
You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.
9. Data Security
We implement appropriate technical and organizational measures to ensure your personal data is secure and protected from unauthorized access, loss, misuse, or alteration.
Measures we take include:
- Encryption of sensitive data (e.g., payment details).
- Regular security audits and vulnerability assessments.
- Restriction of access to your personal data to authorized personnel only.
However, no data transmission over the internet can be guaranteed as completely secure, and we cannot guarantee the absolute security of your data.
10. Your Rights Under GDPR
As a resident of the European Union (EU) or European Economic Area (EEA), you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data under certain circumstances.
- Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used format.
- Right to Object: You can object to our processing of your data for direct marketing purposes.
- Right to Restrict Processing: You can ask us to limit the processing of your personal data in certain cases.
- Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our services after any changes signifies your acceptance of the updated policy.
Thank you for trusting TechEyeglasses.com with your personal data. We are committed to safeguarding your privacy and providing a secure shopping experience.
For any questions or concerns, feel free to reach out to us at [email protected].
Abhinav
Kangra, Himachal Pradesh – 176001
TechEyeglasses.com